At MJ Dream, we strive to provide our customers with the highest quality products and a delightful shopping experience. However, we understand that there may be times when you need to return an item. Please review our refund policy below:
Time Frame: You may return any item within 7 days of the delivery date. Condition: Items must be unused, unworn, and in their original packaging with all tags attached. Items that show signs of wear or are damaged cannot be accepted for return. How to Initiate a Return Contact Us: To initiate a return, please contact our customer service team at msthetrendushaben@gmail.com or +91 8866 232839. Include your order number and the reason for the return. Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions for shipping the item back to us.
Processing Time: Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days. Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank to process the refund.
Final Sale Items: Certain items, such as clearance or sale items, may be marked as final sale and are not eligible for return. Exchanges: If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired product. Shipping Costs Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. Original Shipping: Shipping fees for the original order are non-refundable.
If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to us at msthetrendushaben@gmail.com or +91 8866 232839. We’re here to help! Thank you for shopping with MJ Dream!